cPanel server rescue for shared hosts under attack.
We stabilise hacked cPanel environments, clean tenant accounts, rebuild trust with ISPs, and leave you with hardened templates for future growth.
3 hrs
Average containment
Compromised cPanel accounts isolated, services stabilised, and snapshots taken inside 3 hours.
40+
Accounts protected
Largest shared-host rescue covering dozens of tenant accounts with unique CMS stacks.
0
Data loss incidents
Imaging, backups, and restore procedures prevent file/database loss during cleanup.
What we fix
Shared hosting incidents spread quickly. We isolate the damage, clean every tenant, and fortify the platform.
Tenant cross-contamination
We quarantine infected accounts, rebuild permissions, and implement segmentation so one compromise doesn't cascade across tenants.
Outdated PHP modules & insecure defaults
Audit EasyApache profiles, remove deprecated modules, enforce TLS, and harden mail/DNS services.
Blacklisted email & SEO fallout
Delist IPs/domains, clean spam scripts, and reconfigure outbound mail with SPF, DKIM, and DMARC.
Rescue playbook
A three-step response designed for high-tenant cPanel servers that can’t afford extended downtime.
Phase 1
Contain & assess
Disable compromised accounts, snapshot file systems and databases, map CMS versions, and identify malicious cron or shell scripts.
Phase 2
Clean & restore
Remove backdoors, patch CMS installations, repair permissions, and restore critical services (mail, FTP, MySQL) safely.
Phase 3
Harden & monitor
Implement CageFS/CloudLinux, enable WAF, configure backups and alerting, and educate account owners with prevention guides.
What you see within 24 hours
- Clear traffic control: malicious accounts suspended, safe ones restored with communication templates.
- Mail reputation recovery underway with ISP delist requests and SPF/DKIM/DMARC fixes.
- Up-to-date PHP/Apache configurations hardened with secure defaults and mod_security rulesets.
Deliverables
Everything you need to reassure stakeholders and keep the platform secure going forward.
Incident report
Account inventory, infection vectors, and remediation actions ready for hosting stakeholders.
Clean account images
Sanitised account exports or staging copies for each tenant to review and sign off.
Hardening checklist
Guidance on future onboarding, permission policies, and update cadence for shared hosting environments.
Monitoring playbook
Logwatch, ImunifyAV/ClamAV, and alerting configuration templates to keep the platform healthy.
FAQs
Answers for hosting providers and agencies managing cPanel environments.
Do you coordinate with our hosting provider?
Yes. We collaborate with hosting support teams to adjust server-level settings, request IP delisting, and provision clean infrastructure when required.
Can you migrate us off cPanel after the cleanup?
Absolutely. We can stage migrations to new hosting or managed platforms once the immediate incident is contained.
How do you protect tenant data?
Snapshots are encrypted, access is restricted to responders, and every change is logged for accountability and compliance.
Need a cPanel rescue team?
Tell us about your hosting environment and tenant mix— we’ll mobilise responders who specialise in shared platforms.