Incident responders who combine forensic rigor with business empathy.
We are the team brands call when their revenue engines are compromised. Our responders have cleaned hundreds of incidents, but our real edge is the way we communicate—stakeholder-ready updates, audit trails, and clear next steps for every owner.
180+
Incidents resolved
Compromised websites, SaaS dashboards, and APIs restored with hardening in place.
6 hrs
Average recovery
Time from kickoff to clean deployment for critical incidents.
0%
Reinfection rate
Thanks to layered remediation, documentation, and shared ownership.
Why teams trust us when everything feels on fire
Our specialists blend cross-disciplinary expertise with calm communication. Here is how we show up for every incident.
Respond like specialists
Each incident is triaged by responders who have cleaned the same stack before—WordPress, custom Laravel, node APIs, or hybrid setups.
Document relentlessly
Every action is logged. You receive a response deck, remediation log, and hardening backlog ready for leadership review.
Leave teams stronger
We embed best practices: MFA checks, WAF tuning, patch schedules, and clear owners. Recovery without repeat fires.
Our incident recovery playbook
Structured like a product launch, executed like an emergency response. Every phase delivers artefacts and accountability.
1. Assess
Stabilise and scope
Rapid evidence capture, containment decisions, and access requirements. We surface blockers within the first hour.
2. Remediate
Clean, repair, and restore
Malware removal, file diffing, database fixes, and upstream revoke. When necessary we coordinate host, registrar, or payment provider escalations.
3. Harden
Prove and prevent
We deliver an executable handover: patched systems, monitoring tuned, and owner-assigned preventative roadmap with timelines.
From first ping to final sign-off
- Kickoff deck in under an hour: access requirements, risk summary, and stabilisation plan.
- Twice-daily status loops: shared doc updates, Slack/Teams syncs, and executive-ready digests.
- Audit-ready closeout: remediation log, hardening checklist, and success metrics signed off with your owners.
Leadership and response crew
Our responders specialise in different stacks but operate as one fused unit so you always get depth without coordination lag.
Founder & Incident Lead
Avery Lee
Former head of security response at a global CDN, Avery created The Hack Doctor to bring enterprise-grade recovery to lean digital teams.
Principal Recovery Engineer
Jordan Patel
Jordan specialises in high-traffic ecommerce platforms, orchestrating multi-country recoveries with zero downtime handovers.
Head of Hardening & Compliance
Morgan Ellis
Morgan aligns remediation with SOC 2, PCI, and ISO controls, ensuring every incident ships with a ready-to-execute preventative plan.
How we embed resilience after recovery
Finishing the clean-up is half the job. We stay with your teams until the preventative roadmap is agreed, owned, and underway.
Operating principles
Clarity over theatrics
We skip industry jargon and focus on plain-language updates matched to business impact, so leadership stays confident.
Bias for action
We would rather ship a stabilising change with documentation now than promise a perfect fix later.
Partnership mindset
We treat your infrastructure and customers as our own, building long-term resilience with your internal teams.
Evidence wins
Decisions are backed by logs, diffs, and clear audit trails so compliance and stakeholders have everything they need.
Security stack & partners
We are vendor-agnostic but selective. We implement and collaborate with battle-tested platforms that accelerate recovery and keep budgets sensible.
- Cloudflare Enterprise WAF
- Malcare & ImunifyAV
- CrowdStrike Falcon
- AWS & GCP security teams
- Managed SOC partners
Looking to build ongoing resilience? We offer retainers for quarterly hardening sprints, blue team exercises, and runbooks aligned to your compliance frameworks.
Ready when the alert hits
Whether you need immediate triage or want to prepare your team before something breaks, we can help.